Digital First Aid Kit/topics/account-access-issues.md — French @ L10N.SPACE: If the procedures suggested in this workflow haven't helped you …

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Zen

Key	English	French
	### Email-received-Instagram
	Please check if there is a recovery link. Is it there?
	- [Yes](#Recovery-Link-Found-Instagram) - [No](#Recovery-Form-Instagram)
	### Recovery-Link-Found-Instagram
:345	> Please use the "Recover your account here" link to recover your account.
:347	Were you able to recover your account?
	- [Yes](#resolved_end) - [No](#Recovery-Form-Instagram)
	### Recovery-Form-Instagram
	> Please try following the instructions in ["I think my Instagram account has been hacked"](https://help.instagram.com/149494825257596?helpref=search&sr=1&query=hacked) to recover your account. > > Please note that it might take some time to receive a response to your requests. Save this page in your bookmarks and come back to this workflow in a few days.	### Instagram
:358	Has the recovery procedure worked?	Avez-vous accès à l'e-mail ou au téléphone mobile de récupération ?
:361	- [Yes](#resolved_end) - [No](#account_end)	- [Oui](#I-have-access-to-recovery-email-Instagram) - [Non](#Recovery-Form-Instagram)
	### Fb-Page_end
	It's wonderful that your problem is solved! Please read these recommendations to help you minimize the possibility of losing access to your page in the future:
	- Activate 2FA for all admins on the page. - Assign admin roles only to people you trust and who are responsive.
	### account_end
	If the procedures suggested in this workflow haven't helped you recover access to your account, you can reach out to the following organizations to ask for further help:	### Email-received-Instagram
	:[](organisations?services=account)	Veuillez vérifier si le message contient un lien de récupération de son compte. Est-il là ?
	### resolved_end
	Hopefully this DFAK guide was useful. Please give feedback [via email](mailto:[email protected])
	### final_tips	### Recovery-Link-Found-Instagram
	Please read these recommendations to help you minimize the possibility of losing access to your accounts in the future.	> Veuillez utiliser le lien "Récupérer votre compte ici" pour récupérer votre compte.
	- It is always a good advice to turn on two-factor authentication (2FA) for all your accounts that support it. - Never use the same password for more than one account. If you are currently doing so, you should change them, using a unique password for each of your accounts. - Using a password manager will help you create and remember unique, strong passwords for all your accounts. - Be cautious when using open public untrusted wifi networks, and possibly connect through them through a VPN or Tor.	- [Oui]((#resolved_end) - [Non](#Recovery-Form-Instagram)
	#### resources
	- [Access Now Helpline Community Documentation: Recommendations on Team Password Managers](https://communitydocs.accessnow.org/295-Password_managers.html) - [Security Self-Defense: Protecting Yourself on Social Networks](https://ssd.eff.org/en/module/protecting-yourself-social-networks) - [Security Self-Defense: Creating Strong Passwords Using Password Managers](https://ssd.eff.org/en/module/creating-strong-passwords#0)
	<!--- Edit the following to add another service recovery workflow: #### service-name	Est-ce que la procédure de récupération a marché ?
:398	Do you have access to the connected recovery email/mobile?
:401	- [Yes](#I-have-access-to-recovery-email-google) - [No](#Recovery-Form-google)
:403	### I-have-access-to-recovery-email-google
	Check if you received a "[Password Change Email Subject]" email from service_name. Did you receive it?
	- [Yes](#Email-received-service-name) - [No](#Recovery-Form-service-name
	### Email-received-service-name	### account_end

	English	French	Actions
	- [Yes](#Facebook-Page-recovery-form) - [No](#Other-admin-can-help)	### Other-admins-exist
	> Please ask other admins to add you to the page admins again.
	### Email-received-Hotmail	Est-ce que la procédure de récupération a marché ?
	- [Yes](#Recovery-Link-Found-Hotmail) - [No](#Recovery-Form-Hotmail)
	Were you able to recover your account with "Reset your password" link?
	- [Yes](#resolved_end) - [No](#Recovery-Form-Hotmail)
	-->
	# I lost access to my account
	Did the above suggestion help you log into your account?	> Il peut arriver que vous ne puissiez pas vous connecter à votre compte parce que vous avez mal saisi le mot de passe, ou parce que la langue sélectionnée sur votre clavier n'est pas celle que vous utilisez habituellement, ou parce que vous avez activé la touche pour les majuscules. > > Essayez d'écrire votre nom d'utilisateur et votre mot de passe dans un éditeur de texte et copiez-collez les dans le formulaire de connexion. Assurez-vous également que les paramètres de langue du clavier sont bons et vérifiez que la touche majuscule n'est pas activée.
	Please check if there is a "recover your account" link. Is it there?
	### Recovery-Link-Found-google
	- [Yes](#resolved_end) - [No](#Recovery-Form-google)
	Please check if there is a "Recover your account here" link. Is it there?
	### Recovery-Form-Yahoo
	### Twitter
	- [Yes](#Email-received-Twitter) - [No](#Recovery-Form-Twitter)
	### Recovery-Form-Twitter
	### Hotmail
	Check if you received a "Microsoft account password change" email from Hotmail. Did you receive it?
	Does the email contain a message saying "If you didn't do this, please secure your account" with a link?
	### Instagram	### Email-received-Facebook
	Check if you received a "Your Instagram password has been changed" email from Instagram. Did you receive it?
	- [Yes](#Email-received-Instagram) - [No](#Recovery-Form-Instagram)	Avez-vous pu récupérer votre compte avec ce lien ?
	- [Yes](#Recovery-Link-Found-Instagram) - [No](#Recovery-Form-Instagram)
	If the procedures suggested in this workflow haven't helped you recover access to your account, you can reach out to the following organizations to ask for further help:	### Email-received-Instagram
	Please read these recommendations to help you minimize the possibility of losing access to your accounts in the future.	> Veuillez utiliser le lien "Récupérer votre compte ici" pour récupérer votre compte.
	<!--- Edit the following to add another service recovery workflow: #### service-name	Est-ce que la procédure de récupération a marché ?
	Check if you received a "[Password Change Email Subject]" email from service_name. Did you receive it?
	### Email-received-service-name	### account_end
	### Recovery-Link-Found-Facebook	> Veuillez essayer [le formulaire “Récupérer votre compte”](https://account.live.com/acsr). > > Veuillez noter que cela peut prendre un certain temps pour recevoir une réponse à votre requête. Sauvegardez cette page dans vos signets et revenez à ce déroulé dans quelques jours.