Digital First Aid Kit/topics/account-access-issues.md — Spanish @ L10N.SPACE: Please read these recommendations to help you minimize the possibility …

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Key	English	Spanish
:347	Were you able to recover your account?	### Email-received-Instagram
	- [Yes](#resolved_end) - [No](#Recovery-Form-Instagram)
	### Recovery-Form-Instagram	- [Sí](#Recovery-Link-Found-Instagram) - [No](#Recovery-Form-Instagram)
	> Please try following the instructions in ["I think my Instagram account has been hacked"](https://help.instagram.com/149494825257596?helpref=search&sr=1&query=hacked) to recover your account. > > Please note that it might take some time to receive a response to your requests. Save this page in your bookmarks and come back to this workflow in a few days.	> Por favor, utilice el enlace "Recuperar tu cuenta aquí" para recuperar tu cuenta.
:358	Has the recovery procedure worked?	¿Pudiste recuperar tu cuenta?
:361	- [Yes](#resolved_end) - [No](#account_end)	- [Sí](#resolved_end) - [No](#Recovery-Form-Instagram)
	### Fb-Page_end	### Recovery-Form-Instagram
	It's wonderful that your problem is solved! Please read these recommendations to help you minimize the possibility of losing access to your page in the future:
	- Activate 2FA for all admins on the page. - Assign admin roles only to people you trust and who are responsive.
	### account_end
	If the procedures suggested in this workflow haven't helped you recover access to your account, you can reach out to the following organizations to ask for further help:	- [Sí](#resolved_end) - [No](#account_end)
	:[](organisations?services=account)
	### resolved_end
	Hopefully this DFAK guide was useful. Please give feedback [via email](mailto:[email protected])
	### final_tips	- Activar la autenticación en dos factores (o 2FA) para todos los administradores de la página. - Asignar roles de administrador solo a las personas en las que confías y que sean rápidas ante incidentes.
	Please read these recommendations to help you minimize the possibility of losing access to your accounts in the future.	### account_end
	- It is always a good advice to turn on two-factor authentication (2FA) for all your accounts that support it. - Never use the same password for more than one account. If you are currently doing so, you should change them, using a unique password for each of your accounts. - Using a password manager will help you create and remember unique, strong passwords for all your accounts. - Be cautious when using open public untrusted wifi networks, and possibly connect through them through a VPN or Tor.
	#### resources
	- [Access Now Helpline Community Documentation: Recommendations on Team Password Managers](https://communitydocs.accessnow.org/295-Password_managers.html) - [Security Self-Defense: Protecting Yourself on Social Networks](https://ssd.eff.org/en/module/protecting-yourself-social-networks) - [Security Self-Defense: Creating Strong Passwords Using Password Managers](https://ssd.eff.org/en/module/creating-strong-passwords#0)
	<!--- Edit the following to add another service recovery workflow: #### service-name
:398	Do you have access to the connected recovery email/mobile?
:401	- [Yes](#I-have-access-to-recovery-email-google) - [No](#Recovery-Form-google)	#### resources
:403	### I-have-access-to-recovery-email-google
	Check if you received a "[Password Change Email Subject]" email from service_name. Did you receive it?
	- [Yes](#Email-received-service-name) - [No](#Recovery-Form-service-name
	### Email-received-service-name
	> Please check if there is a "recover your account" link. Is it there?
	- [Yes](#Recovery-Link-Found-service-name) - [No](#Recovery-Form-service-name)
	### Recovery-Link-Found-service-name
	> Please use the [Recovery Link Description](URL) link to recover your account.
	Were you able to recover your account with "[Recovery Link Description]" link?

	English	Spanish	Actions
	# I lost access to my account
	Did the above suggestion help you log into your account?	> Algunas veces, es posible que no puedas iniciar sesión en tu cuenta porque estás escribiendo la contraseña de forma errada, o porque la configuración de idioma del teclado no es la que usas habitualmente o porque tienes activado el bloqueo de mayúsculas. > > Intenta escribir tu nombre de usuario y contraseña en un editor de texto y copialos del editor para pegarlos en el formulario de inicio de sesión. También asegúrate de que la configuración de idioma de tu teclado sea la correcta, o incluso si tienes activado el bloqueo de mayúsculas.
	> Please ask other admins to add you to the page admins again.
	- [Yes](#Email-received-google) - [No](#Recovery-Form-google)
	### Recovery-Link-Found-google
	Please check if there is a "Recover your account here" link. Is it there?	Comprueba si recibiste un correo electrónico de "Cambio de contraseña para tu cuenta de Yahoo" de Yahoo. ¿Lo recibiste?
	- [Yes](#Recovery-Link-Found-Yahoo) - [No](#Recovery-Form-Yahoo)	- [Sí](#Email-received-yahoo) - [No](#Recovery-Form-Yahoo)
	### Recovery-Form-Yahoo	> Por favor, utiliza el enlace "recuperar tu cuenta" para recuperar tu cuenta.
	### Twitter
	Check if you received a "Your Twitter password has been changed" email from Twitter. Did you receive it?
	- [Yes](#Email-received-Twitter) - [No](#Recovery-Form-Twitter)
	### Recovery-Form-Twitter
	> Please follow [the instructions for resetting your password](https://protonmail.com/support/knowledge-base/reset-password/) to recover your account. > > Please note that it might take some time to receive a response to your requests. Save this page in your bookmarks and come back to this workflow in a few days.
	### Email-received-Hotmail	- [Sí](#I-have-access-to-recovery-email-Hotmail) - [No](#Recovery-Form-Hotmail)
	- [Yes](#Recovery-Link-Found-Hotmail) - [No](#Recovery-Form-Hotmail)
	- [Yes](#resolved_end) - [No](#Recovery-Form-Hotmail)	- [Sí](#Recovery-Link-Found-Hotmail) - [No](#Recovery-Form-Hotmail)
	- [Yes](#I-have-access-to-recovery-email-Facebook) - [No](#Recovery-Form-Facebook)	¿Ha funcionado el procedimiento de recuperación?
	Does the email contain a message saying "If you didn't do this, please secure your account" with a link?	- [Sí](#I-have-access-to-recovery-email-Facebook) - [No](#Recovery-Form-Facebook)
	### Recovery-Link-Found-Facebook
	Please check if there is a recovery link. Is it there?	- [Sí](#I-have-access-to-recovery-email-Instagram) - [No](#Recovery-Form-Instagram)
	- [Yes](#Recovery-Link-Found-Instagram) - [No](#Recovery-Form-Instagram)
	### Recovery-Form-Instagram	- [Sí](#Recovery-Link-Found-Instagram) - [No](#Recovery-Form-Instagram)
	It's wonderful that your problem is solved! Please read these recommendations to help you minimize the possibility of losing access to your page in the future:
	### account_end
	If the procedures suggested in this workflow haven't helped you recover access to your account, you can reach out to the following organizations to ask for further help:	- [Sí](#resolved_end) - [No](#account_end)
	Hopefully this DFAK guide was useful. Please give feedback [via email](mailto:[email protected])
	Please read these recommendations to help you minimize the possibility of losing access to your accounts in the future.	### account_end
	Check if you received a "[Password Change Email Subject]" email from service_name. Did you receive it?
	- [Yes](#Recovery-Link-Found-service-name) - [No](#Recovery-Form-service-name)
	### Recovery-Link-Found-service-name

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String updated in the repository

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Spanish 15 characters edited Current translation Translated

a year ago

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Reset

Reused translation

Other source strings: “### account_end”, “Please contact the organizations below who can support you. Afterward, please [share your suspicious message](#share).”

Reset

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Source string location

:382

String age

a year ago

Last updated

9 months ago

Source string age

a year ago

Translation file

content/es/topics/account-access-issues.md, string 149