Digital First Aid Kit/topics/website-not-working.md — Thai @ L10N.SPACE: Here is a list of organizations that can help with …

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Key	English	Thai
	Do you need further help?
	- [No](#resolved_end) - [Yes, I need help to restore my network connection](#website-down_end) - [Yes, this is not a network problem and my website is down for everyone](#similar-content-censored)
	### similar-content-censored-yes
	> Try visiting websites with similar content to your website. Also try using [Tor](https://www.torproject.org/projects/gettor.html), [Psiphon](https://psiphon.ca/en/index.html), or a VPN to access your site. > > If you can visit your site via Tor, Psiphon, or a VPN, you have a *censorship problem* - you are still online for other parts of the world, but are being censored in your own country.
	Would you like to do something about this censorship?
	- [Yes, I would like to report this publicly and need support for my advocacy campaign](#advocacy_end) - [Yes, I would like to find a solution to make my website accessible](#website-down_end) - [No](#resolved_end)
	### loading-intermittently-yes
	> Your site may be overwhelmed by the number and speed of requests for pages it is receiving - this is a *performance problem. > > This could be "good" in that your site has become more popular and it simply needs some improvements to respond to more readers - check your site analytics for a long-term pattern in growth. Contact your webmaster or hosting provider for guidance. Many popular blogging and Content Management Systems (CMS) platforms (Joomla, Wordpress, Drupal...) have plugins to help cache your website locally and integrate [Content Delivery Networks](https://en.wikipedia.org/wiki/Content_delivery_network), which can dramatically improve site performance and resilience. Many of the solutions below can also help performance problems as well. > > If you are experiencing a severe performance problem, your site may be the victim of a ["distributed denial of service" attack*](https://ssd.eff.org/en/glossary/distributed-denial-service-attack) (or DDoS). Follow the steps below to mitigate such an attack: > > - Step 1: Contact a trusted person who can help with your website (your webmaster, the people who helped you set up your site, your internal staff or your hosting provider). > > - Step 2: Work with the company you bought your domain name from and change the "Time to Live" or TTL to 1 hour (you can find instructions on how to do it on the websites of many providers, like [Network Solutions](http://www.networksolutions.com/support/how-to-manage-advanced-dns-records/) or [GoDaddy](http://support.godaddy.com/help/article/680/managing-dns-for-your-domain-names)). This can help you redirect your site much faster once it comes under attack (the default is 72 hours, or three days). This setting will often be found in the "advanced" properties for your domain, sometimes part of the SRV or Service records. > > - Step 3: Move your site to a DDoS mitigation service. To start: > > - [Deflect.ca](https://deflect.ca/) > - [Google's Project Shield](https://projectshield.withgoogle.com/landing) > - [CloudFlare's Project Galileo](https://www.cloudflare.com/galileo) > > For a full list of trusted organizations that can help mitigate a DDoS attack, jump [to the final section of this workflow that addresses DDoS attacks](../ddos_end). > > - Step 4: As soon as you have regained control, review your needs and decide between a secure hosting provider or simply continuing with your DDoS mitigation service.	ข้อแนะนำนี้ช่วยคุณสำเร็จหรือไม่?
	- For a full list of trusted organizations that can provide secure hosting, jump [to the final step of this workflow that addresses web hosting issues](#web-hosting_end).
	### defaced-attack-yes
	> Website defacement is a practice where an attacker replaces the content or the visual appearance of the website with their own content. These attacks are usually conducted by either exploiting vulnerabilities in unmaintained CMS platforms without the latest security updates or by using stolen hosting account usernames/passwords. > > - Step 1: Verify that this is a malicious takeover of your website. An unfortunate but legal practice is to buy recently expired domain names to 'take over' the traffic they had for advertising purposes. It is very important to keep payments for your domain name in order. > - Step 2: If your website has been defaced, first regain control of your website login account and reset its password, see the [Account Hijacking section](../../../account-access-issues) for help. > - Step 3: Make a backup of the defaced site that can later be used for investigation of the defacement. > - Step 4: Temporarily turn off your website - use a simple landing page or 'parked' page. > - Step 5: Determine how your site was hacked. Your hosting provider may be able to help. Common problems are older parts of your site with custom scripts/tools running on them, out of date content management systems, and custom programming with security flaws. > - Step 6: Restore your original site from backups. If neither you, nor your hosting company have backups, you may have to re-build your website from scratch! Also note that if your only backups are at your hosting provider, an attacker may be able to delete those when they take control of your site!
	Have this recommendations helped?
:186	- [Yes](#resolved_end) - [No](#website-down_end)
	### website-down_end
	> If you still need help after all the questions you answered you can contact a trusted organization and ask for support. > > Before you get in touch, please ask yourself the following questions: > > - How is the company/organization structured and sustained? What types of vetting or reporting are they required to do, if any? > - Consider what country/countries they have a legal presence in and which they would be required to comply with law enforcement and other legal requests. > - What logs are created, and for how long are they available? > - Are there restrictions regarding the type of content the service will host/proxy, and could they have an impact on your site? > - Are there restrictions on the countries where they can provide service? > - Do they accept a form of payment you can use? Can you afford their service? > - Secure communications - you should be able to log in securely and communicate with the service provider privately. > - Is there an option for two-factor authentication, to improve the security of administrator access? This or related secure access policies can help reduce the threat of other forms of attacks against your website. > - What type of ongoing support will you have access to? Is there an additional cost for support, and/or will you receive sufficient support if you are using a 'free' tier? > - Can you 'test-drive' your website before you move over via a staging site?
	Here is a list of organizations that can help with your issue:	> หากคุณต้องการความช่วยเหลือในการบรรเทาผลกระทบจากการจู่โจมเว็บไซต์ของคุณด้วยวิธีการ DDoS โปรดติดต่อองค์กรต่อไปนี้ที่มีความเชี่ยวชาญด้านการบรรเทาการจู่โจม DDoS: > :[](organisations?services=ddos)
	:[](organisations?services=web_protection)	### web-hosting_end
	### legal_end
	> If your website is down due to legal reasons and you need legal support, please get in touch with an organization that can help:
	:[](organisations?services=legal)
	### advocacy_end
	> If you would like support to launch a campaign against censorship, please get in touch with organizations that can help with advocacy efforts:
	:[](organisations?services=advocacy)	> หากคุณกำลังมองหาองค์กรที่น่าเชื่อถือเพื่อมาโฮสต์เว็บไซต์ของคุณในเซิร์ฟเวอร์ที่ปลอดภัย โปรดดูรายชื่อดังต่อไปนี้. > > ก่อนติดต่อองค์กรเหล่านี้ โปรดคิดถึงประเด็นต่อไปนี้: > > - องค์กรนั้นให้บริการช่วยเหลือเต็มรูปแบบในการเคลื่อนย้ายเว็บไซต์ของคุณเข้าไปสู่บริการของเขาหรือไม่? > - บริการนี้มีคุณภาพเท่ากับหรือดีกว่าโฮสต์ปัจจุบันของคุณ อย่างน้อยในด้านอุปกรณ์เครื่องมือ / บริการ หรือไม่? มีสิ่งสำคัญลำดับต้นที่ต้องตรวจสอบ เช่น: > - Dashboard สำหรับการบริหารจัดการ เช่น cPanel > - บัญชีอีเมล (จำนวน, โควตา, การเข้าถึงผ่าน SMTP และ IMAP) > - ฐานข้อมูล (จำนวน, ประเภท, การเข้าถึง) > - การเข้าถึงทางไกลผ่าน SFTP หรือ SSH > - การสนับสนุนด้านภาษาการเขียนโปรแกรม (PHP, Perl, Ruby, cgi-bin access...) หรือระบบการจัดการเนื้อหาบนเว็บ (Drupal, Joomla, Wordpress…) ที่เว็บไซต์ของคุณใช้งานอยู่
	### ddos_end
	> If you need help to mitigate a DDoS attack against your website, please refer to organizations specializing in DDoS mitigation:
	:[](organisations?services=ddos)
	### web-hosting_end	### final_tips
	> If you are looking for a trusted organization to host your website in a secure server, please see the list below. > > Before you get in touch with these organizations, please think about these questions: > > - Do they offer full support in moving your site over to their service? > - Are the services equal to or better than your current host, at least for the tools/services you use? Top things to check are: > - Management dashboards like cPanel > - Email accounts (how many, quotas, access via SMTP, IMAP) > - Databases (how many, types, access) > - Remote access via SFTP/SSH > - Support for the programming language (PHP, Perl, Ruby, cgi-bin access...) or CMS (Drupal, Joomla, Wordpress…) that your site uses
	Here is a list of organizations that can help you with web hosting:
	:[](organisations?services=web_hosting)
	### resolved_end

	English	Thai	Actions
	--- layout: page title: "My Website is down, what is going on?" author: Rarenet language: en summary: "A threat faced by many NGOs, independent media and bloggers is having their voices muted because their website is down or has been defaced." date: 2020-11 permalink: /en/topics/website-not-working/ parent: /en/ ---	--- layout: page title: "เว็บไซต์ของฉันล่ม เกิดอะไรขึ้น?" author: Rarenet language: th summary: "องค์กร NGO สื่ออิสระ และนักเขียนบล็อกจำนวนมากต้องเผชิญกับภัยคุกคามที่ปิดปากของพวกเขา เนื่องจากเว็บไซต์ของเขาล่มหรือโจมตีเว็บไซต์เพื่อเปลี่ยนแปลงข้อมูลเผยแพร่หน้าเว็บ" date: 2021-09 permalink: /th/topics/website-not-working/ parent: /th/ ---
	A threat faced by many NGOs, independent media and bloggers is having their voices muted because their website is down or has been defaced. This is a frustrating problem and can have a lot of causes like bad website maintenance, unreliable hosting, [script-kiddies](https://en.wikipedia.org/wiki/Script_kiddie), a 'denial of service' attack or a website takeover. This section of the Digital First Aid Kit will walk you through some basic steps to diagnose potential problems using material from [My Website is Down](https://github.com/OpenInternet/MyWebsiteIsDown/blob/master/MyWebsiteIsDown.md).	องค์กร NGO สื่ออิสระ และนักเขียนบล็อกจำนวนมากต้องเผชิญกับภัยคุกคามที่ปิดปากของพวกเขา เนื่องจากเว็บไซต์ของเขาล่มหรือโจมตีเว็บไซต์เพื่อเปลี่ยนแปลงข้อมูลเผยแพร่หน้าเว็บ นี่เป็นปัญหาน่าหงุดหงิดใจและสามารถเกิดได้จากหลายสาเหตุ เช่น การดูแลรักษาเว็บที่ไม่ดี โฮสติ้งที่ไม่น่าเชื่อถือ [แฮกเกอร์มือสมัครเล่น](https://en.wikipedia.org/wiki/Script_kiddie) การโจมตีโดยปฏิเสธการให้บริการ หรือการเข้าครอบครองเว็บไซต์ เป็นต้น ส่วนนี้ของคู่มือการปฐมพยาบาลทางดิจิทัลจะช่วยพาคุณไปศึกษาขั้นตอนพื้นฐานในการวินิจัฉัยปัญหาที่อาจเกิดขึ้น ด้วยการใช้ข้อมูลจาก [เว็บไซต์ของฉันล่ม](https://github.com/OpenInternet/MyWebsiteIsDown/blob/master/MyWebsiteIsDown.md).
	As a start, consider:
	- [Yes, I am seeing error messages](#error-message-yes) - [No](#hosting-message)
	- [Yes, the site is not loading at all](#site-not-loading-yes) - [No, the website is loading](#hosting-working)
	Is your hosting provider's website working, but your website is unavailable?
	### similar-content-censored	### loading-intermittently
	- [I can't visit other sites with similar content, either.](#similar-content-censored-yes) - [Other sites work fine. I just can't visit my site](#loading-intermittently)	- [ใช่ เว็บไซต์ของฉันโหลดอย่างไม่สม่ำเสมอหรือเชื่องช้า](#loading-intermittently-yes) - [ไม่ เว็บไซต์ของฉันโหลดขึ้น แต่มันอาจถูกแฮ็ก](#website-defaced)
	### loading-intermittently
	Is your site loading intermittently, or unusually slowly?
	### error-message-yes
	### hosting-message-yes
	- [Yes](#resolved_end) - [No, I need legal support](#legal_end) - [No, I need technical support](#website-down_end)
	### site-not-loading-yes	### hosting-working-yes
	> Your hosting company may be having problems, in which case you may be facing a *hosting problem. Can you visit the website of your hosting company? Note that this is not* the admin section of your own site, but the company or organization you work with to host your site. > > Look or search for a "status" blog (e.g. status.dreamhost.com), and also search on twitter.com for other users discussing downtime at the hosting company - a simple search like “(company name) down” can often reveal if many others are having the same problem.	> ตรวจสอบดูว่าเว็บไซต์ยังทำงานอยู่ไหมผ่านเว็บ [Down for Everyone or Just Me](https://downforeveryoneorjustme.com/) – เว็บไซต์ของคุณอาจยังใช้งานได้อยู่ เพียงแต่คุณมองไม่เห็น > > หากเว็บไซต์ของคุณอาจยังใช้งานได้อยู่แต่คุณมองไม่เห็น นี่อาจเกิดมาจาก _ปัญหาของเครือข่ายอินเทอร์เน็ต_ การเชื่อมต่ออินเทอร์เน็ตของคุณอาจกำลังประสบปัญหาหรือปิดกั้นไม่ให้คุณเข้าถึงเว็บไซต์ของคุณได้
	- [Yes](#resolved_end) - [No, the website of my hosting provider is not down](#hosting-working-yes) - [No, I need technical support](#website-down_end)	- [ไม่](#resolved_end) - [ใช่ ฉันต้องการความช่วยเหลือในการกู้คืนการเชื่อมต่ออินเทอร์เน็ตของฉัน](#website-down_end) - [ใช่ นี่ไม่ใช่ปัญหาของเครือข่ายอินเทอร์เน็ตและเว็บไซต์ของฉันไม่สามารถใช้งานได้สำหรับทุกคน](#similar-content-censored)
	### hosting-working-yes
	Here is a list of organizations that can help with your issue:	> หากคุณต้องการความช่วยเหลือในการบรรเทาผลกระทบจากการจู่โจมเว็บไซต์ของคุณด้วยวิธีการ DDoS โปรดติดต่อองค์กรต่อไปนี้ที่มีความเชี่ยวชาญด้านการบรรเทาการจู่โจม DDoS: > :[](organisations?services=ddos)
	### legal_end
	:[](organisations?services=legal)
	> If you would like support to launch a campaign against censorship, please get in touch with organizations that can help with advocacy efforts:
	### ddos_end
	:[](organisations?services=ddos)
	### web-hosting_end	### final_tips
	### resolved_end
	- Monitoring - There are many services that can constantly check on your site and email or text you if it goes down. [This Mashable article](http://mashable.com/2010/04/09/free-uptime-monitoring/) lists 10 popular ones. Be aware that the email or phone number you use for monitoring will be clearly associated with managing the website.
	#### Resources
	- [EFF: Keeping your site alive](https://www.eff.org/keeping-your-site-alive) - [CERT.be: DDoS proactive and reactive measures](https://www.cert.be/en/paper/ddos-proactive-and-reactive-measures) - [Sucuri: What is a DDoS Attack?](https://sucuri.net/guides/what-is-a-ddos-attack/)
	:[](organisations?services=web_protection)	### web-hosting_end
	## Workflow