[LCP] Mailvelope/FAQ — Thai @ L10N.SPACE: Google Chrome

Zen

Key	English	Thai
a033796ee5cf151332490b892f99372c	How can I cancel my subscription to Mailvelope Business? How to delete my account?
d4cd04b1557a5bae6966a109feb67850	With the end of the trial phase the subscription ends automatically if no payment method is defined. An active subscription can be cancelled at any time via <a href="/en/products?portal=true" target="_blank">our portal</a> and ends at the end of the current billing period. If you want to delete your account completely, please send us a short email to <a href="mailto:[email protected]?subject=Mailvelope delete business account" target="_blank">[email protected]</a>.
6f050e4a1103b03e552e2494d13d7726	What can I do if it looks like Mailvelope isn't working properly?
c5f89aa3193e4267624b35fcbe87d533	Mailvelope has been designed as a browser extension and therefore needs an updated "software base" in order to function as intended. In the case of malfunctions, check to see if you are working with an outdated operating system or if you have to update your browser to the latest available version. If you still experience issues, you can try one of the following options:
0a4383120abb567cb454408d41cef82b	<strong>Firefox:</strong>
506cd73498823a0219a175d2fc71dd78	First try to disable all other currently installed browser extensions, then restart Firefox. Sometimes the installed extensions affect one another.
3e6e780165d6666881de5747cfd718c0	Firefox offers a profile clean up feature. Please follow the instructions to <a href="https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings" target="_blank">refresh Firefox - reset add-ons and settings.</a>
46617c5d8087d145c231fa2323da1640	<strong>Google Chrome:</strong>
38241aa2177ac7373511d6db85aea5d8	First try to disable all other currently installed extensions, then restart Chrome. Sometimes the installed extensions affect one another.
d6d64de08df6eb5e34eba8366d6a1fdc	If you find that other extensions are interfering with Mailvelope (this rarely happens in Chrome), you could create a special user profile in which Mailvelope is the only extension installed.
80023a0547b71a5b3632fa499c0f0074	What should I include in my bug report to Mailvelope?
372e37c406ce3b4ecf6f039475e79cc7	Before you send a bug report, <b>please always restart your browser</b> and check if the problem persists. Often browser issues, and not Mailvelope itself, are responsible for malfunctions. If you are using an older version of your browser or operating system, please update and check is the problem persists. In case the bug persists, please send us a bug report at: <a href="mailto:[email protected]">[email protected]</a>
0b1b26e599df76ffc058873e0b2812f6	A bug report should at least contain the following informations:
04003e472da9b81187a162616353bb06	Short description of the problem
3ea57c3117831197429d1f5509ea6bfe	Type and version of the operating system
2b93f8f8d9eb65fbcb5f21d0850373fb	Google Chrome	Google Chrome
58c22bfa1b28d157bff05bf6816b4929	Browser version - input <em>about:version</em> in the address bar.
24d90bdfc3fbd86dc8187cdfc7f5f20c	If Mailvelope does not show an error message, you may find relevant information in the logs:
d06ba7a429fe32973add8e15d5d35c0e	In the browser tab in which your webmail provider is open, select <button class="btn btn-secondary btn-sm">Ctrl</button> + <button class="btn btn-secondary btn-sm">Shift</button> + <button class="btn btn-secondary btn-sm">J</button> (Windows/Linux) or <button class="btn btn-secondary btn-sm">⌘</button> + <button class="btn btn-secondary btn-sm">alt/Option</button> + <button class="btn btn-secondary btn-sm">J</button> (Mac) and add the errors marked in red to the report.
89f6ae7e6c9fcc32dd330deac8a4a666	In addition, open the extension page by entering <em>chrome:extensions</em> in the address bar.
8ca573dc07b1d7131d0f129ae2244fbc	Activate developer mode at the top right corner of the page.
1bf9d78271d6f27cae4885899e6e8d2a	Click on <em>Details</em> in the <em>Mailvelope</em> entry on the page and click on <em>background page</em> in the <em>Inspect views</em> section.
b851d570897754302aa3bf8dbababd99	A new browser window will open. Make sure the <em>Console</em> tab is enabled and add any errors marked in red to the bug report.
8c2c0a27d836179c96e9aadc8974abfb	Firefox
d34893fbf505cae25200af0f55661eb9	Browser version, see <a href="https://support.mozilla.org/en-US/kb/find-what-version-firefox-you-are-using" target="_blank">find out version</a>.
981d83fd5cf4e8ecbda6f28719d0cde9	Restart your browser.
813513d7539ab032a657936559918662	Try to reproduce the problem.
4ae8a0c4a63b01d69630bf73cfc7225d	Select „Tools -> Add ons" in the Firefox main menue line. On the top of your list of extensions you will find a gear icon with the option to „Debug Add-ons". Select the „Inspect" button of the Mailvelope entry and open the „Console" tab. Add the content of the console window to your bug report.
3a831392afa56d55d1613c45eb2daeef	Mailvelope reports error: "No private Key found for this message. Required private key IDs:..."
b69926d0b6a5aaf8a60d4936e3d79a8e	This error occurs if you have received an encrypted message for which Mailvelope does not find the matching private key. If the public key your communication partner encrypted the email with does not have a matching private "counterpart" on your side, Mailvelope can't decrypt the email.
e705d08a98f91bcfececc51df70d0286	There are several reasons why private keys could be missing: For example, you exchanged the public keys with your communication partner first and later forgot the password of your private key. You then generated a new key and deleted the old one. In this case, you must pass the corresponding new public key to your communication partner again, so that future emails to you are not accidentally encrypted with the old public key and you end up receiveing this error message.

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Thai 13 characters edited Current translation Translated

a year ago

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Key

2b93f8f8d9eb65fbcb5f21d0850373fb

String age

a year ago

Last updated

9 months ago

Source string age

a year ago

Translation file

faq_html/th.xlf, string 302